I am overwhelmed with gratitude by your support for Amor Black and so thankful for your orders during this chaotic time. While much is uncertain, honest messaging and transparency has remained my top priority through and through. With that being said, here’s what I want you to know:
As I work hard to process an influx in order volume while navigating new protocol in our warehouses, there may be shipping delays up to 3 - 7 days. Once your order has shipped, you will receive your shipping confirmation. Due to the COVID-19 outbreak, many shipping services have experienced issues with accurate delivery details. There is a possibility that there may be up to a week delay before your tracking number updates, and I am so sorry for this in advance.
I am taking extra precautions with returns. Please allow up to 10 business days for your return to be delivered to our warehouse. This means your return may not be inspected for up to two weeks after it has been received at our warehouse to ensure that I can maintain a safe and healthy work environment. Please allow up to 4 weeks after your return has been delivered to be refunded. Once you are refunded, you will receive a notification email.
RE: CUSTOMER SERVICE
If you have any questions or concerns, I am happy to answer your questions via email from Monday through Friday, 8-5pm. Due to an increase in inquiries, there may be slight delays. While I am unable to take phone calls, I am working (and typing!) as fast as I can to get back to you about your order status or to simply lend a helping hand.
Thank you in advance for your patience and understanding as I work extra hard to ensure your safety as well as the safety of myself. I couldn’t appreciate you more.