Frequently Asked Questions
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Do you offer returns?
Yes, we offer a 30 day return policy on all items except for sale, discounted and swimwear items.
Do you offer free shipping?
Yes, we offer free shipping on orders over $100.
Do you have a loyalty program?
Yes, we have a loyalty program where you can earn points for every purchase that can be used for discounts on future purchases.
Orders
How do I change or cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Return Policy.
Do you offer returns?
Yes, we offer a 30 day return policy on all items except for sale, discounted and swimwear items.
What payment options do you accept?
Amor Black offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal,and store credit via Amor Black E-Gift Cards. You can also Buy Now Pay Later by using Klarna, ShopPay & Sizzle.
How can I track my package?
My order was confirmed, but I just received an email that states I received a refund. What does this mean?
The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will email you an E-Gift Card for the cost of the item. (Minus any applicable promotion codes used on the order)
Helpful Hint: Please treat the E-Gift Card like cash, as it is store credit you can use for a later purchase. Store credit never expires!
I forgot to use my promo code. What now?
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
My purchase is over $100...Why hasn't the shipping charge been waived?
Free shipping for orders over $100 (subtotal) applies to U.S. Domestic, Canada, and U.K. shipments only (when using standard delivery) when the total of the order minus any discount applied is equal to or greater than $100.00. International Orders over $130 (subtotal) also qualify for free shipping.
Expedited shipping (i.e., Overnight) for all locations is available and will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.
Helpful Hint: Take your promotion code into consideration when calculating your total.
Gift Cards
Do you offer gift cards?
Yes, we offer gift cards. Shop our Amor Black E-gift Card options here. The purchaser will receive an email with the E-Gift card code to forward to the intended recipient.
Amor Black E-gift Cards are non-refundable and do not expire.
Promotion codes can't be applied toward the purchase of gift cards, sales tax, or shipping costs.
How can I use a Amor Black E-gift Card Or Promo Code?
When you start the checkout process click the button that says add a discount code or a gift card.
Promotion codes can't be applied toward the purchase of gift cards, sales tax, or shipping costs.